Mr. Nicholas R. Scanniello
President
EuroMotorcars
7020 Arlington Road
Bethesda, MD 20814

Dear Mr. Scanniello,

I am writing to inform you about an extremely positive sales experience at EuroMotorcars Bethesda. I recently bought my Mercedes-benz, a Certified Pre-Owned E320 CDI, from King Lenoir, one of your pre-owned salesmen. King's professionalism and honesty have made him a pleasure to work with. I walked into the showroom late one night two weeks ago casually dressed in jeans and t-shirt. (EuroMotorcars was recommended by a coworker who bought a CLS 63 last year.) In spite of my youth and casual appearance, King was courteous and attentive, answering my questions thoroughly. He arranged for a test drive as soon as I asked. During the drive itself, he allowed me to test the car in silence, without interruptions, backseat driving or peppering me with information and questions. Our negotiations took no more than 15 minutes. While I drove a hard bargain, King was up front, honest and polite. (As a commodities trader, I always try to drive a hard bargain.) He called me back the nest morning to take a deposit and close the deal. I picked up the car last week, paying in cash.

While I did not ultimately sell either my Range Rover Sports or a BMW to EuroMotorcars, King has continued to be responsive. Your service department has also been professional, quickly answering my questions on accessories, scheduling a same-day service appointment when the oil indicator came on, providing a Mercedes loaner and being very polite but not overly familiar.

While you should receive courteous and efficient service when purchasing or servicing luxury cars, the reality is that most sales and service experiences are quite poor - and this from someone who has dealt with Land Rover, BMW, Jaguar and Infiniti dealers. I chose to go to Pre-Owned since this is my first Mercedes. When I buy additional cars and or replace this one, EuroMotorcars will be my first stop. I will continue to recommend your dealership to friends and colleagues interested in Mercedes-Benz and Bentleys. Congratulations on building an exceptional franchise.

The personal caring of each department that was involved made this decision very hard to make; to repair our car or to purchase another car.

For 2 1/2 months, Mr. Ken Speckler in the Sales Department never gave up on us.  He was very kind, compassionate, soft spoken, very professional and tried to make our purchase one that we would be proud of.

Mr. David Souders, in the Service Department, was very kind and professional as well.  Each time that I spoke with him, he made me feel that the decision to repair my car was a good one and that he would make sure it was done with the utmost care.

I would also like to thank Mr. Gil Hofheimer, the manager of Used Cars, for making the sale of the car possible.  He too was kind and very professional.  The young lady that processed our papers was kind and pleasant as well.

Last, but not least, Mr. John Stathes, the Tow Truck driver.  Each time he picked up our car, he took pride in handling our car.  He was very professional and kind.

After teaching for 37 years in Montgomery County, I have worked with many students and I have tried to teach them to be kind and respectful to everyone, as well as my 3 adult children.  It makes all the difference in anything you do in life.  I must say that I felt like I was in good hands with your dealership.

Thank you again and please share this letter with the entire staff.  I hope my husband and I will enjoy this car as we did our S420.  Keep up the good work.